Supplier Terms
The agreement between you and us if you list your business on BrideHub SA. It is about money, so it is written plainly - an agreement nobody can read is not much of an agreement.
The short version
- a month. The first one is taken on the day you start and your listing goes into the directory straight away. Your card is held by Payfast, not by us.
- Cancel whenever you like. Your listing runs to the end of the month you have paid for, and then comes out. We do not refund part of a month.
- Nothing you wrote is deleted when you stop. Every word and every photograph waits months for you to come back, and one payment puts the listing back exactly as it was.
- We do not promise you enquiries or bookings. We promise you a listing. Anybody who promises you customers for a month is guessing.
- We are not part of your arrangement with a couple. We hold no deposit, take no commission, and have no say in what you charge.
The summary is here to be useful. Where it and the agreement differ, the agreement is what counts.
1. Who you are agreeing with
| Full name | |
|---|---|
| Registration number | |
| Trading as | |
| Registered address | |
| Telephone | |
| Website |
These Supplier Terms are in addition to our Terms of Use and our Privacy Notice, which apply to everybody who uses BrideHub. Where this document and those two disagree about a listing or about money, this one wins.
You agree to them by ticking the box when you claim a supplier account, or by carrying on using your listing after we have asked you to read a new version. You cannot start a subscription without agreeing, which is deliberate: nobody should be charged for something they were never shown the terms of.
2. What you are buying
A listing in the BrideHub SA supplier directory: your business name, what you do, where you work, your photographs, your services and your contact details, shown to couples who are planning a wedding on BrideHub, with a way for them to reach you.
We do not promise you enquiries, leads, bookings, or any particular number of people seeing your listing. We are an early service and we are honest about it. What you are paying for is the listing and the place to put it, not an outcome.
We may change how the directory looks and works. Sections get added and improved. We will not take away something you are plainly paying for without telling you first, and if we ever did take away something central you would be able to stop and not be charged again.
3. What it costs
| A listing | a month, the first one on the day you start. |
|---|---|
| The front page (optional) | A further a month, on top, to be shown on the public front of where people who have not signed in can see you. |
All prices include VAT where VAT applies, and are in South African rand.
If we have agreed something different with you in writing, that is what applies - to you, for as long as we have agreed it - and the prices above do not.
The front-page extra is a separate subscription from your listing - a second monthly payment at Payfast, with its own receipt - so each can be started and stopped without touching the other. It is shown on your own screen when your listing is published and in the directory, and never charged unless you choose it there.
4. When the first payment happens
On the day you start, Payfast take the first and your listing goes into the directory straight away. The next one is a month later, on the same date, and then once a month after that.
We tell you the amount and the date on your own screen before you press anything, so it is never a surprise.
There is no free trial period.
We would rather say that plainly than describe one we cannot give you. Our payment provider will not process a zero-rand transaction, so a fortnight with nothing taken is not something we are able to offer honestly. What we can offer is this: stop whenever you like, and your listing runs to the end of the month you have paid for - which is set out in section 6.
If you cancel and come back later you are very welcome. You simply start paying again from your first day back; there is nothing to reapply for and nothing you wrote has to be built again.
5. Paying
Payment is by debit or credit card through Payfast, a registered South African payment provider. You give your card details to Payfast on their own page. We never see your card number and we could not store it if we wanted to. What we are given is a token that means "this supplier's arrangement", and it is worth nothing to anybody else.
Each subscription is monthly and continues until you or we stop it. Payfast take the money on the same date each month and send you their own receipt.
If you have both your listing and the front-page extra, they are two subscriptions: two amounts on your statement, two receipts, and either can be stopped on its own. Stopping one does not stop the other, so if you want both to end you need to cancel both at Payfast.
And if you stop the listing while the front-page extra is still paid for, your listing stays in the directory until the front page runs out, even though that is longer than the month you paid for. We would rather carry you for those extra days than leave your picture on our home page with nothing behind it to open.
If a payment fails
Nine times in ten this is a card that has expired, and it is not a crisis:
- Your listing stays in the directory for a further days.
- Your own screen says so the moment it happens, and we write to you, so you can fix the card.
- Payfast try again on their own during that time.
- If nothing has arrived by the end of it, your listing comes out of the directory. Nothing is deleted, and one payment puts it back exactly as it was.
If prices change
We may change what a listing costs. If we do, we will tell you at least one calendar month before it affects you, by email and on your own screen. A price change never applies to a month you have already paid for. If you do not want the new price, cancel - see below - and you will not be charged it.
6. Stopping
You can stop at any time, for any reason, without giving one.
Email from the address on your account and say you want to stop. We will cancel the subscription at Payfast's end and confirm it to you within two working days. You may also cancel the subscription yourself from the receipt Payfast email you, or from your Payfast account.
Your listing then runs to the end of the month you have already paid for, and comes out at the end of it. We do not refund part of a month - so stopping on the second of the month leaves you listed for the rest of it, which is what you paid for.
This does not affect any right you have under the Consumer Protection Act, which is dealt with below and which we are not trying to shorten.
If we stop it
We may take a listing out of the directory, or close a supplier account, if:
- the listing breaks the rules in section 7, and it is not put right after we have asked;
- we have good reason to believe the business is not what it says it is;
- payment stops and the days in section 5 run out;
- or we stop running the directory altogether.
If we take your listing out for anything other than a broken rule or a stopped payment - including if we close the directory - we refund the unused part of the month you have paid for. That is the one case where money comes back, and it is the right one: you did not end it.
Except where a rule was broken badly enough that it cannot wait, we tell you first and give you a reasonable chance to put it right.
7. What a listing may and may not say
You are responsible for everything in your listing being true, current and yours to publish. In particular:
- The photographs must be yours to use. Your own work, or work you have permission to show. A photographer's pictures of somebody else's wedding are the photographer's, and the couple in them have a say too.
- Say what you actually do. Do not list under categories you do not work in to be seen more often. Do not list somebody else's business.
- Prices in your listing must be real. If you show a price, a couple must be able to get that price.
- No unlawful, misleading, offensive or adult content, and nothing that infringes anybody else's rights.
- Do not use the directory to collect couples' details for anything else - not for a mailing list, not to sell on, not to pass to another business.
- Do not attempt to get at parts of BrideHub that are not yours, or to interfere with how it runs for anybody else.
You keep every right you have in your own photographs and words. To show your listing we need your permission to store it, copy it between our servers and backups, resize your pictures so they load on a telephone, and display them to couples on BrideHub and - if you choose the front-page extra - on the public front of the site. That permission is limited to running the directory, lasts as long as you keep the content on BrideHub, and ends when you delete it or when we delete it under section 8.
Your listing is published by you, not approved by us. There is no queue and nobody checks it before a couple sees it. We read listings afterwards, and we will ask you to change one that breaks a rule.
8. What happens to your listing if you stop
Nothing is deleted when you stop paying. Your listing comes out of the directory; every word, every service and every photograph stays exactly where it is.
You can still sign in, see it and change it. One payment puts it back in the directory exactly as it was - you do not build it again.
We keep it that way for months from the day the listing came out of the directory. After that we delete the listing and its photographs. We write to you before we do, at the address on your account, in good time to come back or to take a copy. We will not delete a listing without having told you first.
We keep it that long because a supplier who comes back after a quiet winter should not have to start again - and we do not keep it for ever because the Protection of Personal Information Act says personal information should not be kept longer than it is needed for, and "for ever" is not a reason.
You can ask us to delete it sooner, at any time, and we will. Some records we must keep regardless - what was paid, when, and to whom - because tax law requires it, for as long as it requires it.
9. We are not part of your arrangement with a couple
If a couple finds you on BrideHub and books you, that agreement is between you and them. We are not an agent, we are not a party to it, and:
- we hold no deposit and no payment between you;
- we take no commission and no percentage, ever;
- we do not set or vet your prices;
- we do not guarantee to you that a couple will turn up, pay, or behave well;
- and we do not guarantee to them that you will.
If something goes wrong between you and a couple, it is between you and the couple. You may tell us about it, and if a pattern emerges we may take a listing out - but we do not arbitrate and we cannot get anybody's money back.
10. Whether it works
We try to keep BrideHub running and we do not promise it never breaks. It is provided as it is. Sometimes it will be down, usually briefly and occasionally not.
Back up your own photographs. You should have your own copy of every picture in your listing, on your own computer, and not because we expect to lose them.
11. What we are responsible for
Nothing in this section takes away a right you have under South African law that cannot be taken away, and we are not trying to.
Subject to that: we are not responsible for business you did not get, income you expected, a booking that fell through, or anything else indirect. Where we are responsible for something, the most we can owe you is what you have actually paid us in the twelve months before the problem - which, at a month, is a small number, and we would rather say it plainly than dress it up.
We are responsible for our own gross negligence, our own fraud, and anything the law does not allow us to exclude.
12. Your rights as a consumer, and as a business
If you are a consumer under the Consumer Protection Act, nothing here takes away a right it gives you - including your right to cancel a fixed-term agreement, to fair and honest dealing, and to quality service.
Most suppliers on BrideHub are businesses, and a business above the Act's threshold may not be covered by parts of it. We have written this agreement to be fair either way rather than to rely on which side of that line you fall.
There is no fixed term here at all. It is month to month, you may stop whenever you like, and there is no cancellation penalty.
13. Your information, and a couple's
What we do with your own personal information is in our Privacy Notice.
A couple's details are not yours to keep. When a couple contacts you through BrideHub, you may use what they tell you to answer them and to do the work they are asking about - and for nothing else. You may not add them to a mailing list, sell their details, or pass them to another business. Under POPIA you become responsible for their information the moment you hold it.
14. If these terms change
We may change them. When we change something that matters, we put the version number up, ask you to read them again on your own screen, and do not treat you as having agreed until you say so. A price change also gets the month's notice in section 5.
Fixing a spelling mistake is not a change that matters. Changing what you pay, what we keep, or what either of us may do is.
15. The legal odds and ends
- This agreement is governed by South African law, and the South African courts deal with any dispute about it.
- Before going to court, please email us. Most things are a misunderstanding and we would rather fix it than argue about it.
- If one part of this agreement turns out to be unenforceable, the rest of it still stands.
- You may not transfer this agreement to somebody else without asking us. If your business is sold, tell us and we will move the listing.
- Not enforcing something once does not mean we have given it up.
- This document, together with the Terms of Use and the Privacy Notice, is the whole agreement about your listing.
16. Reaching us
Email about your listing, your subscription, or anything you want to stop. For anything about personal information, . There is a person at the other end and we answer.